Thank you for shopping Ketabags!
If you are not completely satisfied with your purchase, you may return it within 30 days from the receipt of the order.
To return an item purchased from our website (www.ketabags.com) the bag must be unused, in resalable condition and complete with tags.
For special orders or orders over $500.00, there will be a 15% restocking fee will be charged unless something wrong with the product (defective, stained, etc.). Any freight charges for returns belong to customer.
Please include a copy of the invoice and make sure that the customer information listed is correct. It would be helpful if you note on the invoice whether you would like a refund or exchange. When we receive the bag we will evaluate it and contact you to get your credit card information, as we do not keep this information on file for your security.
We strongly suggest obtaining a tracking number or insuring the package, whether it is shipped via USPS, UPS or FedEx.